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‘The Snowball of Emails We Deal With’: CCing in Multinational Companies
Business and Professional Communication Quarterly ( IF 1.4 ) Pub Date : 2018-12-16 , DOI: 10.1177/2329490618815700
Ifigeneia Machili 1 , Jo Angouri 2 , Nigel Harwood 3
Affiliation  

The ability to copy in relevant stakeholders has rendered the business email a useful tool for managing interpersonal relations and operational matters. However, CCing in business email has remained vastly underresearched in workplace discourse literature, a gap this article seeks to address. We explore the functions of CCing in workplace emails and the way formality is negotiated by writers in one organization. We draw on the analysis of email chains and discourse-based interviews and show that employees strategically project professional achievements and assume and deny responsibility for company decisions as they shift between the sender/receiver positions in the chain.

中文翻译:

“我们处理的电子邮件滚雪球”:跨国公司的抄送

复制相关利益相关者的能力使商务电子邮件成为管理人际关系和运营事务的有用工具。然而,在工作场所话语文献中,商业电子邮件中的抄送仍然很少被研究,这是本文试图解决的一个空白。我们探讨了 CCing 在工作场所电子邮件中的功能以及作家在一个组织中协商形式的方式。我们利用对电子邮件链和基于话语的访谈的分析,表明员工在链中的发件人/收件人职位之间转换时,会战略性地投射专业成就,并承担和否认对公司决策的责任。
更新日期:2018-12-16
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