ABSTRACT

In recent years, there have been many initiatives aiming to improve library assessment by making better use of operational data. While most LIS administrators and stakeholders believe assessment is important, too often many of the quantitative measures traditionally used may satisfy demands from above, come up short in terms of offering direction for meaningful or positive change.This may be especially true when it comes to technical services departments. This article will discuss the need for meaningful assessment in order to support decision-making in technical services, investigate the traditional data collected, and suggest an approach utilizing information from performance appraisals that could lead to a more holistic assessment of library departments.

摘要

近年来，有许多旨在通过更好地利用运营数据来改善图书馆评估的举措。尽管大多数LIS管理员和利益相关者都认为评估很重要，但传统上使用的许多量化指标往往可能会满足上述需求，而在为有意义或积极的变化提供指导的方向上却显得不足。当涉及到技术方面时，尤其如此服务部门。本文将讨论进行有意义的评估的必要性，以支持技术服务中的决策，调查收集到的传统数据，并提出一种利用绩效评估中的信息进行评估的方法，该方法可导致对图书馆部门进行更全面的评估。