Abstract

While there is an emerging body of research on social procurement in construction, there is little empirical research from a facilities management perspective. This is despite the enormous untapped potential of the facilities management sector to create social value in the communities in which they operate. To address this gap in research, this paper presents an in-depth case study of an innovative social procurement initiative developed by a major Australian facilities management organisation. Integrating research in the fields of employment studies, facilities management and social value, it provides new empirical evidence of the significant affective, cognitive, behavioural and situational social value outcomes which can be generated through facilities management. These are best achieved through new hybrid partnerships between business, government, not-for-profit, community and educational organisations which create shared value, underpinned by a common interest in maximising social value for the communities involved. More research is needed into the types of attributes, skills and resources that facilitate such outcomes, the attributes of organisations most likely to be able to collaborate and the types of cross-sector partnerships which work.

摘要

尽管关于建筑业社会采购的研究正在兴起，但从设施管理的角度来看，实证研究很少。尽管设施管理部门在其经营所在的社区中具有巨大的未开发潜力，可创造社会价值。为了解决这一研究空白，本文介绍了由澳大利亚主要设施管理组织开发的创新社会采购计划的深入案例研究。它结合了就业研究，设施管理和社会价值领域的研究，为设施管理可以产生重大的情感，认知，行为和情境社会价值成果提供了新的经验证据。这些最好通过企业之间新的混合伙伴关系来实现，政府，非营利组织，社区和教育组织，它们创造共享的价值，其共同利益是为相关社区实现社会价值最大化。需要进一步研究有助于实现这种结果的属性，技能和资源的类型，最有可能进行协作的组织的属性以及有效的跨部门伙伴关系的类型。