ABSTRACT

Although case management in higher education is a relatively new phenomenon, the challenges presented by COVID-19 have forced many institutions to deliver emergency services in an extremely rapid fashion and adopt case management strategies to serve students in crisis. This case study shares how one large community college system developed a one-to-one (1–1) case management protocol prior to COVID to allow students to self-assess their needs to distribute emergency aid and resources in a personalized, contextualized, and resource-sensitive fashion. This study will introduce the case management protocol and student self-assessment as well as provide community college practitioners with the opportunity to adapt the model and the assessment to individual institutional contexts. Implications for research, practice, and policy will be addressed, in addition to providing practitioners resources for case management systems development.

摘要

尽管高等教育中的案件管理是一个相对较新的现象，但COVID-19提出的挑战迫使许多机构以极快的方式提供紧急服务，并采用案件管理策略为处于危机中的学生提供服务。本案例研究分享了一个大型社区大学系统如何在COVID之前开发一对一（1–1）案例管理协议，以使学生能够自我评估自己的需求，以便以个性化，情境化和个性化的方式分配紧急援助和资源。资源敏感的方式。这项研究将介绍案例管理协议和学生自我评估，并为社区大学从业者提供机会，使模型和评估适应不同的机构环境。对研究，实践和政策的影响将得到解决，