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A conceptual model of adventure tour guide well-being
Annals of Tourism Research ( IF 10.4 ) Pub Date : 2020-09-01 , DOI: 10.1016/j.annals.2020.102977
Susan Houge Mackenzie , Eliza Raymond

Abstract Tour guides play a critical role in influencing visitor experiences and organisational success. The experiences of tour guides themselves however are less understood, particularly with regards to how these experiences impact on guides' well-being. Adventure tour guiding unfolds in a unique context reported to involve both high levels of emotional labour and job satisfaction. This study explored key factors that determine adventure guides' psychological well-being in this unique work context. In-depth qualitative interviews with air, land, and water-based guides identified primary, secondary, and tertiary psychological well-being determinants. Based on these findings, a conceptual model of adventure guide well-being is proposed to inform future research and practices for fostering guide well-being.

中文翻译:

探险导游幸福感的概念模型

摘要 导游在影响游客体验和组织成功方面发挥着关键作用。然而,导游本身的经历却鲜为人知,尤其是关于这些经历如何影响导游的福祉。据报道,探险导游在一个独特的环境中展开,涉及高水平的情感劳动和工作满意度。本研究探讨了在这种独特的工作环境中决定冒险向导心理健康的关键因素。对空中、陆地和水上指南的深入定性访谈确定了主要、次要和三次心理健康决定因素。基于这些发现,提出了一个冒险指南幸福感的概念模型,为未来的研究和实践提供信息,以促进指南幸福感。
更新日期:2020-09-01
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