ABSTRACT

This experimental analogue study estimated how clients’ ambivalence over emotional expression (AEE) is linked to their perception of the therapeutic relationship and satisfaction with counseling, depending on the counselor’s communication style (i.e., directive versus non-directive). One hundred and seventy three college students were recruited using a research participation pool. Participants viewed videos of mock counseling sessions that demonstrated a counselor with a directive or non-directive communication style and were instructed to imagine they were the client in the video. Participants then rated their perceived therapeutic bond and satisfaction with the counseling in the video. Results from a moderated mediation effect analysis indicated that the counselor’s directiveness moderated the relationship between AEE and perceived therapeutic bond, which in turn mediated the relationship between AEE and counseling satisfaction. Specifically, participants with higher levels of AEE reported lower levels of satisfaction when they watched a non-directive style of therapy session, and this relationship was mediated by lower levels of perceived therapeutic bond. However, this association was not found for the directive style video. Implications and future directions for research and practice are discussed.

摘要

这项实验性模拟研究估计了客户对情绪表达（AEE）的歧义如何与他们对治疗关系的理解以及对咨询的满意度有关，具体取决于咨询员的沟通方式（即指导与非指导）。使用研究参与池招募了一百七十三名大学生。参与者观看了模拟辅导会议的视频，这些视频向辅导员展示了指示性或非指导性的沟通方式，并被指示以为他们是视频中的委托人。然后，参与者对视频中的咨询对他们认为的治疗纽带和满意程度进行了评分。适度调解效果分析的结果表明，辅导员的指导性调节了AEE与感知的治疗纽带之间的关系，进而调节了AEE与咨询满意度之间的关系。具体来说，AEE水平较高的参与者在观看非指导式治疗会议时表示满意水平较低，并且这种关系是由较低水平的感知治疗纽带所介导的。但是，没有为指令样式视频找到此关联。讨论了研究和实践的意义和未来方向。AEE水平较高的参与者在观看非指导式治疗会议时表示满意水平较低，并且这种关系是由较低水平的感知治疗纽带所介导的。但是，没有为指令样式视频找到此关联。讨论了研究和实践的意义和未来方向。AEE水平较高的参与者在观看非指导式治疗会议时表示满意水平较低，并且这种关系是由较低水平的感知治疗纽带所介导的。但是，没有为指令样式视频找到此关联。讨论了研究和实践的意义和未来方向。