Abstract

For service professionals, work is a central life interest, raising questions about the effectiveness of managerial controls. We examine reactions of professionals (676 physicians) to imposed managerial controls in the form of a time clock. The main contribution of this study is its demonstration that segmenting professionals can help unravel reactions to management controls. All professionals are sensitive to external control measures that threaten their organizational status, but the institutional working context (far more than individual-level employment arrangements or demographics) determines the extent of these reactions.

中文翻译：

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服务专业人员和管理控制：机构，就业和个人细分

摘要

对于服务专业人员而言，工作是生活的中心利益，这引发了有关管理控制有效性的疑问。我们以时钟的形式检查专业人员（676位医生）对强加的管理控制的反应。这项研究的主要贡献在于证明了细分专业人士可以帮助阐明对管理控制的反应。所有专业人员都对威胁其组织地位的外部控制措施敏感，但机构的工作环境（远远超过个人一级的就业安排或人口统计）决定了这些反应的程度。