Abstract This exploratory research allows participant responses to drive the development of key servicescape dimensions and to determine whether a safety-related dimension surfaces from the data. The study context is a pair of nested servicescapes, a university campus and its surrounding town. The investigation reveals three themes which are consistent with past research: ambient conditions, physical spaces, and social interactions. However, a fourth theme of safety elements routinely emerged in both servicescapes. This theme constitutes a dimension of the servicescape that has largely been ignored in the literature. The effect of one servicescape on another adds to the nascent ecosystem literature.

中文翻译：

---

安全扩展Servicescape维度：一项探索性研究

摘要这项探索性研究允许参与者做出反应，以推动关键服务景象维度的发展，并确定是否从数据中发现与安全相关的维度。研究环境是一对嵌套的服务区，一个大学校园及其周围的城镇。调查揭示了三个与过去研究一致的主题：环境条件，物理空间和社会互动。但是，在两个服务场景中通常都会出现安全要素的第四个主题。这个主题构成了服务领域的一个维度，在文献中已被广泛忽略。一种服务景观对另一种服务景观的影响增加了新生的生态系统文献。