Abstract This paper examines lecturers’ perspectives on students’ ‘emotional bargaining’ in higher education. Based on a social-functional understanding of emotions, it utilises a small-scale qualitative survey approach to explore and compare the views of 43 teaching staff at three universities in England, the Netherlands and Sweden. Particular consideration is given to staff perceptions of students’ motives for engaging in such behaviour and the factors potentially driving it. Findings suggest broadly similar views are held by the respondents across the three settings, and staff views on potential ‘solutions’ are investigated. The study offers tentative evidence that the neo-liberal logics perceived to guide university policies and practices may be a central factor in engendering student bargaining behaviours, particularly in the English context, where neo-liberal regimes are arguably more pronounced. Finally, an attempt is made to identify a number of recommendations for institutional consideration and potential practice.

中文翻译：

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大学生与情绪讨价还价：北欧员工观的比较研究

摘要本文考察了讲师关于高等教育中学生“情感交易”的观点。基于对社交功能的情感理解，它采用了一种小规模的定性调查方法，以探索和比较英格兰，荷兰和瑞典三所大学中43名教师的观点。员工应特别考虑员工对学生从事此类行为的动机及其潜在因素的看法。调查结果表明，在这三种情况下，受访者持有大致相似的观点，并对员工对潜在“解决方案”的观点进行了调查。这项研究提供了初步的证据，证明新自由主义的逻辑被认为可以指导大学的政策和做法，这可能是引起学生讨价还价行为的重要因素，尤其是在英语环境下，新自由主义政权可以说是更为明显的地方。最后，尝试确定一些建议，以供机构考虑和潜在实践。