Abstract

Human service professionals help people develop skills to become self-sufficient and optimally function. To do so, social health screening tools help in understanding clients’ needs; however, discrepancies can lead to gaps in service. One reason for incomplete screening data is low literacy, which is a barrier to understanding screening items on a self-report questionnaire. Leveraging technology to include pictorial representations and voice-to-text features minimizes barriers. The results from this pilot study of 86 people found technology enhanced features and pictorial representations aided in understanding the social health screening tool questions. Implications for how human service organizations can improve social health screening tools conclude.

摘要

人类服务专业人员可以帮助人们发展技能，以实现自给自足并发挥最佳作用。为此，社会健康检查工具有助于理解客户的需求；但是，差异会导致服务差距。筛选数据不完整的原因之一是识字率低，这是理解自我报告问卷中筛选项目的障碍。利用包括图形表示和语音到文本功能的技术可以最大程度地减少障碍。这项针对86人的初步研究的结果发现，技术的增强功能和图形表示有助于理解社会健康筛查工具的问题。结论对人类服务组织如何改善社会健康筛查工具具有影响。