ABSTRACT

The paper examines the implementation of lean practices in service operations of homestay establishments. The assessment is done in three ways – the assessment of lean knowledge, assessment of lean implementation, and assessment of community participation. Lean implementation includes four major constructs as waste elimination, transparency, quality management, and workforce empowerment & treatment. This paper uses a case study methodology and addresses five different establishments. Within case analysis, cross-case comparisons have been used as the techniques to analyze the data collected on the constructs and sub-constructs obtained from literature. The study has explored multiple scenarios of lean implementation with varying lean knowledge. It further observes three different practitioners of lean management as methodic, admirer, and sustained believer. The study has its implications for both researchers and managers.

摘要

本文考察了在寄宿家庭服务运营中实施精益实践的情况。评估通过三种方式进行——精益知识评估、精益实施评估和社区参与评估。精益实施包括四个主要结构，即消除浪费、透明度、质量管理以及员工授权和处理。本文使用案例研究方法并针对五个不同的机构。在案例分析中，跨案例比较已被用作分析从文献中获得的构建体和子构建体上收集的数据的技术。该研究探索了具有不同精益知识的精益实施的多种场景。它还进一步观察了精益管理的三个不同的实践者，他们分别是有条不紊的、仰慕者、和坚定的信徒。该研究对研究人员和管理人员都有其意义。