ABSTRACT

Using a sample of 705 early-career child welfare workers, client-perpetrated violence (CPV), a form of workplace violence, was examined to determine whether CPV experiences differ by worker responsibilities and demographic characteristics and how CPV influences workers’ intent to leave their child welfare positions. Results showed that protective investigators experienced more nonphysical violence (being yelled at or cursed at), while those providing longer-term case management services experienced more physical assaults. Analyses indicated no significant relationships between CPV and intent to leave, although there were significant differences in worker characteristics and the type of CPV experienced. Implications for training and organizational responses are discussed.

摘要

使用 705 名早期职业儿童福利工作者的样本，对客户实施的暴力 (CPV)（一种工作场所暴力形式）进行了检查，以确定 CPV 经历是否因工人职责和人口特征而异，以及 CPV 如何影响工人离开其工作场所的意图。儿童福利职位。结果表明，保护性调查人员经历了更多的非身体暴力（被大喊大叫或被诅咒），而那些提供长期案件管理服务的人经历了更多的身体攻击。分析表明，CPV 与离职意向之间没有显着关系，尽管工人特征和所经历的 CPV 类型存在显着差异。讨论了培训和组织反应的影响。