Abstract

This study seeks to advance our understanding of how skill discretion and hindrance demands impact both salesperson burnout and job satisfaction. Findings support that skill discretion and hindrance demands impact burnout, although to differing degrees. Skill discretion had the largest influence on personal accomplishment, while hindrance demands had the largest influence on depersonalization. When examining the influencers of job satisfaction, personal accomplishment had the largest total effect, while emotional exhaustion had the largest direct effect. Skill discretion had the largest indirect influence on job satisfaction, followed by depersonalization. In addition, our understanding of the mediating role of burnout is further developed. Overall, findings from this study help develop the understanding of how skills and demands influence both multi-faceted burnout and job satisfaction.

摘要

这项研究旨在加深我们对技能判断力和障碍要求如何影响销售人员工作倦怠和工作满意度的理解。研究结果表明，尽管程度不同，但技巧的谨慎性和障碍性要求会影响职业倦怠。技能自由裁量权对个人成就的影响最大，而障碍需求对人格解体的影响最大。在考察工作满意度的影响因素时，个人修养具有最大的总影响，而情绪疲惫则具有最大的直接影响。技能自由裁量权对工作满意度的间接影响最大，其次是去个性化。此外，我们对倦怠的中介作用的理解得到了进一步发展。全面的，