Abstract

This multidisciplinary scoping review was conducted to understand how best to enforce behaviors to assist library employees in interacting with a diverse population in a more positive way. The scoping review as a methodology was selected for its robust structure and adaptability for exploring a broad research question. Studies were included if they contained one of four behaviors: empathy, compassion, mindfulness, or emotional intelligence. Studies also had to include participants who interacted with the public. The studies were then analyzed descriptively and thematically. The findings of the review indicate that empathy is the most commonly taught behavior, with long-term and short-term interventions being used the most.

摘要

进行此多学科范围的审查是为了了解如何最好地实施行为，以帮助图书馆员工以更积极的方式与多样化的人群互动。选择范围界定审查作为一种方法，是因为它具有鲁棒的结构和适应性，可用于探讨广泛的研究问题。如果研究包含以下四种行为之一：移情，同情，正念或情绪智力，则包括在内。研究还必须包括与公众互动的参与者。然后对研究进行描述性和主题性分析。审查的结果表明，同理心是最常教的行为，长期和短期干预最常用。