ABSTRACT

This qualitative research study explored librarian experiences at libraries that received funding for Affordable Care Act outreach through the “Connecting You to Coverage” funding opportunity offered by the Public Library Association. The researchers conducted semi-structured interviews with 13 public library funding recipients to uncover more details about providing Affordable Care Act assistance, the specific services offered at participating libraries, approaches to connecting patrons with Navigators, and undertaking social media outreach efforts. The participants in this study shared creative approaches to using funding, outlined the benefits of partnering with local organizations, described the ways in which patrons engaged with librarians for assistance, and identified their strategies for evaluating these efforts. By identifying successful outreach strategies, the ideas presented in this study provide a springboard for other librarians hoping to undertake Affordable Care Act and health insurance information outreach.

摘要

这项定性研究探讨了通过公共图书馆协会提供的“将您与覆盖范围联系起来”资助机会获得平价医疗法案外展资助的图书馆的图书馆员经验。研究人员对 13 位公共图书馆资助接受者进行了半结构化访谈，以了解有关提供平价医疗法案援助、参与图书馆提供的具体服务、将顾客与导航员联系起来的方法以及开展社交媒体外展工作的更多细节。本研究的参与者分享了使用资金的创造性方法，概述了与当地组织合作的好处，描述了顾客与图书馆员合作寻求帮助的方式，并确定了他们评估这些努力的策略。