ABSTRACT

While numerous organizations have undertaken initiatives to reduce workplace discrimination owing to racial/ethnic backgrounds, racial inequalities in the workplace continue to persist. Providing an inclusive and open work environment has become an important task for organizations. Given that strategic communication management plays an important role in relationship cultivation and management, this study examines the role of strategic internal communication efforts in influencing racial and ethnic minority employees’ perceived work relations. Specifically, this study tests how different aspects of workplace discrimination perceptions – experienced versus observed – are related to transparent internal communication, perceived organizational justice, and employee-organization relationship (EOR). As one of the few empirical studies that examine the role of strategic internal communication in workplace discrimination, this research shows that communicating with employees in a transparent manner can reduce discrimination perceptions, enhance perceived organizational justice, and ultimately establish stronger EORs. While workplace discrimination continues to be a considerable challenge to overcome, this study demonstrates the vital strategic communicative actions that organizations can take to create supportive environments that can mitigate and prevent race-based workplace discrimination.

摘要

尽管许多组织已采取措施减少由于种族/族裔背景而造成的工作场所歧视，但工作场所中的种族不平等现象继续存在。提供一个包容和开放的工作环境已经成为组织的一项重要任务。鉴于战略沟通管理在关系培养和管理中起着重要作用，因此本研究考察了战略内部沟通工作在影响种族和少数族裔员工的感知工作关系中的作用。具体而言，本研究测试了工作场所歧视观念的不同方面（经验与观察）如何与透明的内部沟通，感知的组织公正以及员工组织关系（EOR）相关。作为检验战略内部沟通在工作场所歧视中作用的少数实证研究之一，该研究表明，以透明的方式与员工进行沟通可以减少对歧视的认知，增强组织的正义感，并最终建立更强的EOR。尽管工作场所歧视仍然是要克服的巨大挑战，但本研究表明组织可以采取重要的战略性沟通行动，以创建可减轻和防止基于种族的工作场所歧视的支持性环境。并最终建立更强大的EOR。尽管工作场所歧视仍然是要克服的巨大挑战，但本研究表明组织可以采取重要的战略性沟通行动，以创建可减轻和防止基于种族的工作场所歧视的支持性环境。并最终建立更强大的EOR。尽管工作场所歧视仍然是要克服的巨大挑战，但本研究表明组织可以采取重要的战略性沟通行动，以创建可减轻和防止基于种族的工作场所歧视的支持性环境。