Abstract

Drawing on the Conservation of Resources Theory (COR), and a gender perspective, this study proposes and tests a conceptual model postulating relationships between sexual harassment, burnout, perceived social and organizational support, psychological well-being, and job satisfaction. A survey of Turkish female tour guides resulted in 221 valid questionnaires. The results reveal that female tour guides’ sexual harassment experience has a negative impact on their job satisfaction and psychological well-being. Unlike perceived social support, perceived organizational support plays a significant and negative role in triggering sexual harassment. The findings also confirm the mediating effects of burnout on the relationship between sexual harassment and job satisfaction as well as the relationship between sexual harassment and psychological well-being. The study contributes to gender equality and sustainability research and offers several practical implications for stakeholders in the travel industry and public policy.

摘要

本研究借鉴资源保护理论 (COR) 和性别视角，提出并测试了一个概念模型，该模型假设性骚扰、倦怠、感知的社会和组织支持、心理健康和工作满意度之间的关系。一项针对土耳其女导游的调查产生了 221 份有效问卷。结果表明，女导游的性骚扰经历对其工作满意度和心理健康有负面影响。与感知到的社会支持不同，感知到的组织支持在引发性骚扰方面起着重要的负面作用。研究结果还证实了倦怠对性骚扰与工作满意度之间的关系以及性骚扰与心理健康之间的关系的中介作用。