ABSTRACT

The COVID-19 pandemic necessitated an immediate response and rapid transition from traditional face-to-face behavioral health services to behavioral telehealth at an organization serving sexual and gender diverse (SGD) individuals in Chicago. In this practice innovations article, we explore the unfolding public health crisis and the impact on service delivery for SGD individuals. Using a large multi-service organization as a case study, this paper describes how key members of the staff and leadership team shifted services online as a means of responding to isolation, loneliness, and disparities in access to healthcare for Chicago SGD communities. Lessons learned and practice recommendations are presented.

摘要

COVID-19大流行病需要在芝加哥为一个服务于性和性别多样化（SGD）个人的组织迅速做出反应，并从传统的面对面行为健康服务迅速转变为行为远程医疗。在本实践创新文章中，我们探讨了不断发展的公共卫生危机以及对SGD个人的服务提供的影响。本文以一个大型的多服务组织为例，描述了员工和领导团队的主要成员如何在线转移服务，以应对芝加哥SGD社区在获得医疗保健方面的孤立，孤独和差异。提出了经验教训和实践建议。