This research investigates an artifact-centric view of the telecommuting experience, examining how system use and software quality influence job outcomes of telecommuters. We develop and test our moderated mediation model in a cross-organizational study of 184 teleworkers. Results show the extensive use of telecommuting systems negatively impacts social exchange processes and job satisfaction, organizational commitment, and job performance of telecommuters, underscoring limitations of virtual interactions. However, high-quality software can moderate this negative effect, because the negative relationship between telecommuting system use and job outcomes becomes nonsignificant, as telecommuting software quality increases.

这项研究调查了以通勤者为中心的远程办公经验，并研究了系统使用和软件质量如何影响远程办公人员的工作成果。我们在184个远程工作人员的跨组织研究中开发和测试了我们的仲裁中介模型。结果表明，远程办公系统的广泛使用会对远程办公人员的社交交流过程和工作满意度，组织承诺以及工作绩效产生负面影响，突出了虚拟互动的局限性。但是，高质量的软件可以减轻这种负面影响，因为随着远程办公软件质量的提高，远程办公系统使用与工作成果之间的负面关系变得不明显。