ABSTRACT The current study explores the relationship between person-centeredness, cognitive complexity, and relevant outcomes in computer-mediated patient-provider communication. The study examined the relationships between constructivism constructs based on a hypothetical e-mail exchange between a healthcare provider and participants. Participants filled out a questionnaire after reading the hypothetical scenario and one of three manipulated messages. The results showed that outcomes including satisfaction, perceived communication competence, and likelihood to follow suggestions varied significantly based on the level of person-centeredness of a message received. Moreover, cognitive complexity had both direct and moderating effects on perceived communication competence and reply message person-centeredness. The findings validate but also extend the current understanding of constructivism and had implications for healthcare providers who communicate in mediated formats with their patients. Limitations and directions for future research were discussed.

中文翻译：

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探索以计算机为媒介的医患沟通中认知复杂性、以人为本和沟通结果的关系

摘要 当前的研究探讨了以人为本、认知复杂性和计算机介导的患者-提供者沟通中的相关结果之间的关系。该研究基于医疗保健提供者和参与者之间假设的电子邮件交换，检查了建构主义结构之间的关系。参与者在阅读了假设的场景和三个被操纵的消息之一后填写了一份问卷。结果表明，包括满意度、感知沟通能力和遵循建议的可能性在内的结果因收到的信息以人为中心的程度而有显着差异。此外，认知复杂性对感知沟通能力和以人为中心的回复信息具有直接和调节作用。这些发现验证并扩展了当前对建构主义的理解，并对以中介形式与患者进行交流的医疗保健提供者产生了影响。讨论了未来研究的局限性和方向。