ABSTRACT On a Saturday evening in September, 2006, six infants in the Newborn Intensive Care Unit (NICU) at an Indiana hospital were given incorrect doses of medication that ultimately ended with the death of three of the infants. How can an organization respond in this type of extreme situation, when the wrongful act unintentionally results in the worst outcome? This study examines the hospital’s response in addition to public discussion in the days immediately following the incident. Methodist Hospital’s response can best be understood through the framework of the rhetoric of atonement, one seeking forgiveness for the wrongful act and a repair of the relationship, and its tenets as a grounding theoretical lens: repentance, prayer, charity, authenticity, and public forum. The findings support the use of atonement even in an extreme situation and provide evidence of the mirroring of atonement in media narratives.

中文翻译：

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卫理公会医院的赎罪修辞：检查组织对新生儿重症监护病房过量服用的反应

摘要 2006 年 9 月的一个星期六晚上，印第安纳州一家医院新生儿重症监护病房 (NICU) 的六名婴儿服用了错误剂量的药物，最终导致三名婴儿死亡。当不法行为无意中导致最坏结果时，组织如何应对这种极端情况？除了事件发生后几天内的公众讨论外，本研究还检查了医院的反应。卫理公会医院的回应可以通过赎罪的修辞框架来最好地理解，一个人为不法行为寻求宽恕和修复关系，其信条作为基础理论镜头：悔改、祈祷、慈善、真实性和公共论坛.