Sympathy cards are a popular channel by which grief support is communicated. In order to better understand the supportive messages used in sympathy cards, a content analysis was performed. The messages found in one hundred cards from major greeting card companies were coded based on their level of person centeredness (Burleson, 1994) and their use of grief management strategies (Marwit & Carusa, 1998). Results indicate sympathy cards typically rely on moderate and high person centered messages. The majority of strategies previously identified by the modified Support-Intended Statements Scale (SISS) were used. However, one unique strategy labeled “difficulty knowing what to say” was identified.

中文翻译：

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“当您足够发送最好的信息时”：检查以同情卡提供的以人为本的邮件功能质量

同情卡是传达悲伤支持的流行渠道。为了更好地理解慰问卡中使用的支持性消息，进行了内容分析。在大型贺卡公司的一百张贺卡中发现的消息是根据其以人为中心的水平（Burleson，1994年）和使用悲伤管理策略（Marwit＆Carusa，1998年）而编码的。结果表明，慰问卡通常依赖于以中级和高级人士为中心的信息。使用了以前由修改后的支持意图陈述量表（SISS）识别的大多数策略。但是，确定了一种标记为“很难知道该说些什么”的独特策略。