ABSTRACT Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each ‘sin’ illustrating an inherent trade-off or paradox in the implementation of internal quality management in teaching and learning in higher education institutions. Identifying the trade-offs behind these sins is essential for a better understanding of quality management as an organisational problem.

中文翻译：

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质量管理的七个致命罪过：取舍和对进一步研究的启示

摘要高等教育中的质量管理通常会参考诸如成功，最佳实践，改进或控制之类的可喜成果进行讨论。但是，本文重点关注组织质量管理的问题。它遵循了七个致命罪的叙述，每个“罪”都说明了在高等院校教学中实施内部质量管理的内在取舍或悖论。对于更好地理解质量管理作为一个组织问题，找出这些罪过背后的取舍至关重要。