Growth in computer-mediated communication (CMC) technologies such as instant messaging (IM) and video conferencing (VC) has led to a need to explore the utilisation and influence of these tools on the quality of project communication, which must still be established. This article reports the results of a survey conducted among 210 project practitioners using CMC in various industries to determine how, why and what each medium is used for, and how these media influence factors that promote quality communication. Some results showed that the use of both instant messaging and video conferencing in projects is moderate and both improve the quality of communication in virtual teams, however in different ways. Keywords : Project communication, computer-mediated communication, instant messaging, video conferencing, virtual teams

中文翻译：

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探索即时消息和视频会议对项目通信质量的影响

诸如即时消息传递（IM）和视频会议（VC）之类的计算机介导通信（CMC）技术的增长导致需要探索这些工具对项目通信质量的利用和影响，这些仍然必须建立。本文报告了对210个使用CMC在各个行业中的项目从业人员进行的调查的结果，以确定每种媒体的使用方式，原因和目的，以及这些媒体如何影响促进高质量交流的因素。一些结果表明，在项目中同时使用即时消息传递和视频会议是适度的，并且两者都可以改善虚拟团队中的通信质量，但是方式不同。关键字：项目沟通，计算机沟通，即时消息，视频会议，虚拟团队