ABSTRACT The aims of this study were, first, to examine female hospitality employees’ perceptions of work–family conflict in both directions (work interfering with family and family interfering with work) and compare the differences between developed and developing areas; and, second, to test the mechanisms that link female hospitality employees’ work–family conflict to job satisfaction and turnover intention and examine the potential mediating effects of job satisfaction on the relationship between work–family conflict and turnover intention. A sample of 322 female hospitality employees in Guangzhou and Zhangjiajie completed the survey. Hierarchical regression analysis revealed that female employees perceived more work interfering with family (WIF) than family interfering with work (FIW). Female employees in Guangzhou perceived higher work–family conflict, both WIF and FIW, than their counterparts in Zhangjiajie. WIF was negatively related to job satisfaction and positively to turnover intention, but the effects of FIW on job outcomes were insignificant. Lastly, job satisfaction was demonstrated to partially mediate the relationship between WIF and turnover intention. Important implications and applications are provided for researchers and practitioners.

中文翻译：

---

工作家庭冲突对酒店招待女性员工工作成果的影响

摘要这项研究的目的是，首先，要研究女性酒店服务从业人员对工作-家庭冲突的两个方面的看法（工作干扰家庭和家庭干扰工作），并比较发达地区和发展中地区之间的差异。其次，测试将女性接待人员的工作-家庭冲突与工作满意度和离职意向联系起来的机制，并研究工作满意度对工作-家庭冲突与离职意向之间关系的潜在中介作用。来自广州和张家界的322名女性酒店员工的抽样调查完成了。分层回归分析显示，与家庭干扰工作（FIW）相比，女性员工对工作干扰家庭（WIF）的感觉更多。广州的女员工比张家界的女员工认为工作与家庭之间的冲突，包括WIF和FIW。WIF与工作满意度负相关，与离职意图正相关，但FIW对工作成果的影响微不足道。最后，工作满意度被证明可以部分地调节WIF与离职意向之间的关系。为研究人员和从业人员提供了重要的含义和应用。