Abstract A conceptual framework for evaluating the quality of organizations is developed, based on the view that an organization constitutes a behavioral action system. Applying the general Faceted Action System Theory (FAST) to the case of organizations, 16 organizational functioning modes, as well as their interrelationships, are identified. Organizational quality is defined as the effective functioning in these 16 modes. Principles and procedures of Facet Theory are employed (1) for explicating the axiomatic foundation of “organizations as systems” in terms of elementary content facets (classifications); (2) for sampling observations needed for organizational quality evaluation, by means of a mapping sentence; (3) for testing hypotheses empirically validating the conceptual constructs of organizational functioning modes and their interrelationships, using faceted Multidimensional Scaling (MDS) (faceted Smallest Space Analysis (SSA)); and (4) for suggesting a rationalized procedure (Multiple Scaling by Partial Order Scalogram Analysis by base Coordinates (POSAC)) for compiling the 16 modal scores into an optimal organizational quality profile consisting of the smallest number of scales commensurate with organizational functioning complexity.

中文翻译：

---

组织质量：系统功能理论†

摘要基于组织构成行为行为系统的观点，建立了组织质量评估的概念框架。将一般的多方面行动系统理论（FAST）应用于组织的案例，确定了16种组织运作模式及其相互关系。组织质量定义为这16种模式下的有效运作。方面理论的原理和程序被采用（1）以基本内容方面（分类）来解释“组织为系统”的公理基础；（2）通过作图语句对组织质量评估所需的观察结果进行抽样；（3）使用多面多维标度（MDS）（多面最小空间分析（SSA））检验根据经验验证组织功能模式及其相互关系的概念构造的假设；（4）提出合理化的程序（通过基坐标进行局部标尺局部分析的多重标度（POSAC）），将16个模态得分汇总为最优的组织质量配置文件，其中包含与组织功能复杂性相称的最小数量的标度。