Empirical studies support the argument that the quality of government, institutional performance and institutional impartiality are likely to have an impact on minorities in accessing legally mandated welfare services. It is also argued that diminished form of citizenship, discriminatory laws and policy practices could remain a barrier for minorities to enjoy public services in diverse societies. The article explores these different arguments with empirical evidence and explicates in what ways the quality of government, administrative impartiality and institutional performance influence access to public services for the plantation community of Sri Lanka based on qualitative evidence collected for a three-year research project. The article finds that the policy implementation process and practices have a substantial influence on the quality of government, institutional impartiality and citizenship rights of minorities.

中文翻译：

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种族两极化社会中的政府质量，公共服务提供和机构公正：决策者的证据

实证研究支持以下论点，即政府的质量，机构绩效和机构公正性可能会对少数群体获得法律规定的福利服务产生影响。也有人认为，公民身份的减少，歧视性法律和政策做法可能仍然是少数群体在不同社会享受公共服务的障碍。本文利用经验证据探索了这些不同的论点，并基于为期三年的研究项目收集的定性证据，阐明了政府的质量，行政公正性和机构绩效以何种方式影响斯里兰卡人工林社区获得公共服务的方式。