ABSTRACT

Smartphones are powerful tools for reaching the user when it is most needed, i.e. Just-In-Time (JIT). In the context of stress management in professionals, self-tracking can create awareness about stress and eCoaching can provide personalised JIT coping suggestions. Employees should also be receptive to take in or act upon the JIT-messages. Therefore, this study aims to explore what factors (emotional state, events or conditions, and content of the message) affect the employees’ receptivity to JIT-messages. 17 participants were invited to use a prototype of the Resilience Navigator app for two weeks. The mixed-methods approach consisted of mixed effects models analysis on data collected via the app (receptivity and the factors of interest) and qualitative analysis on semi-structured interview data collected after the study period. The overall finding was that the participants’ receptivity in the context of stress management often mismatches with the most relevant moments for JIT-messages. For example, emotions with a negative valence seemed to influence the receptivity towards JIT-messages negatively, although the perceived relevance was high. As technology can pinpoint the most receptive and relevant moment for sending JIT-messages, we advocate to further study this topic with more robust quantitative data.

摘要

智能手机是在用户最需要的时候触达用户的强大工具，即即时 (JIT)。在专业人士的压力管理背景下，自我跟踪可以提高对压力的认识，而 eCoaching 可以提供个性化的 JIT 应对建议。员工也应该乐于接受 JIT 消息或根据 JIT 消息采取行动。因此，本研究旨在探讨哪些因素（情绪状态、事件或条件以及信息的内容）会影响员工对 JIT 信息的接受度。17 名参与者被邀请使用 Resilience Navigator 应用程序的原型两周。混合方法方法包括对通过应用程序收集的数据（接受度和感兴趣的因素）进行混合效应模型分析，并对研究期后收集的半结构化访谈数据进行定性分析。总体发现是，参与者在压力管理背景下的接受度通常与 JIT 消息最相关的时刻不匹配。例如，具有负面效价的情绪似乎会对 JIT 消息的接受度产生负面影响，尽管感知相关性很高。由于技术可以确定发送 JIT 消息的最容易接受和最相关的时刻，我们提倡使用更强大的定量数据进一步研究这个主题。