Abstract

From aircraft manufacturing, product customization, aircraft maintenance, and aircraft launch and recovery, project management is threaded through all aspects of aviation. Given the supreme importance of quality to every aircraft manufacturer, airline, and passenger, it would be expected that quality management, within the context of project management, would be a construct that is clearly defined. The aim of this mixed-methods research seeks to understand how quality is managed and assured in aviation projects, whether the current quality management framework is applicable to the aviation industry, and how quality should ultimately be managed in aviation projects. The results suggest that aviation project management could benefit by adopting a new lens for managing project quality and avoiding a surface-level adoption of quality tools designed primarily for the mass production context.

摘要

从飞机制造，产品定制，飞机维护以及飞机发射和恢复，项目管理贯穿航空的各个方面。鉴于质量对每个飞机制造商，航空公司和乘客都至关重要，因此可以预期，在项目管理的背景下，质量管理将是一个明确定义的架构。这项混合方法研究的目的旨在了解如何在航空项目中管理和确保质量，当前的质量管理框架是否适用于航空业，以及最终应如何在航空项目中管理质量。