In this paper, we are concerned with how change agents go about and experience change implementation in higher education. We identified change agents and interviewed them about how they implement change. Empirical data was analysed using a theoretical framework of change. The findings suggest that change in the university is enacted through a process of negotiation. The findings of this study may offer academic developers, pedagogical leaders, and change agents insight into the complex nature of the change process and inform change agents as to the complex nature and importance of their role.

中文翻译：

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教育变革的潮起潮落：变革推动者作为变革的谈判者

在本文中，我们关注变革推动者如何在高等教育中进行变革并体验变革实施。我们确定了变革推动者，并就他们如何实施变革进行了采访。使用变化的理论框架分析了经验数据。调查结果表明，大学的变革是通过谈判过程实现的。这项研究的结果可能会让学术开发人员、教学领导者和变革推动者深入了解变革过程的复杂性，并告知变革推动者他们角色的复杂性和重要性。