While institutions have crisis management plans, they are often focused on face-to-face students and the physical campus. In this case study, researchers investigated the crisis response for online students at one institution after Hurricane Harvey hit the Houston, Texas, area in the fall of 2017. While face-to-face students were not severely impacted, more than a thousand online students were in the impact zone and in danger of dropping out. With financial resources and student retention at risk, campus leaders approved a strategy to delay online courses for several weeks. This study examines the experiences of the front-line staff who implemented the plan. Findings suggest that institutions need a proactive crisis plan for online students that includes understanding where this population resides, how different campus units can provide support in a crisis, who should lead the crisis response, and what kind of care can be offered to the front-line responders during the crisis period.

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针对在线学生的危机计划：从重大干扰中学到的教训

尽管机构制定了危机管理计划，但它们通常侧重于面对面的学生和物理校园。在此案例研究中，研究人员调查了哈维飓风于2017年秋季袭击德克萨斯州休斯顿地区后在一所机构中在线学生的危机应对情况。虽然面对面的学生并未受到严重影响，但有超过一千名在线学生处于撞击区，有跌落的危险。由于财务资源和留学生的风险，校园领导者批准了一项将在线课程延迟数周的策略。本研究考察了实施该计划的一线员工的经验。研究结果表明，机构需要针对在线学生的积极主动的危机计划，其中包括了解该人群的居住地，