The Customer Dispute Resolution Scheme (CDRS) is the primary dispute resolution mechanism for financial disputes involving retail clients in the Qatar Financial Centre (QFC). As the QFC has grown the CDRS has also correspondingly developed. The Qatar Financial Centre Regulatory Authority (QFCRA) is currently reviewing the CDRS rules in an effort to further improve the performance of the tribunal. In support of this initiative, this paper reviews the regulatory framework underpinning the tribunal and offers recommendations as to how best to tighten and clarify the applicable rules and regulations. Similar tribunals are growing in popularity in many other parts of the world. As the prevalence of these tribunals increases, our understanding of the relationship between these bodies and the broader legal and regulatory environment also continues to develop. This paper contributes to the expanding body of research and literature on these types of forums, and places this emerging ADR trend specifically in the context of Qatar.

中文翻译：

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金融与公平：加强卡塔尔金融中心（QFC）的客户争议解决方案（CDRS）

客户纠纷解决方案 (CDRS) 是卡塔尔金融中心 (QFC) 涉及零售客户的金融纠纷的主要纠纷解决机制。随着 QFC 的发展，CDRS 也相应地发展起来。卡塔尔金融中心监管局 (QFCRA) 目前正在审查 CDRS 规则，以努力进一步提高仲裁庭的表现。为支持这一举措，本文审查了支撑仲裁庭的监管框架，并就如何最好地收紧和澄清适用的规则和条例提出了建议。类似的法庭在世界许多其他地方越来越受欢迎。随着这些法庭的普及，我们对这些机构与更广泛的法律和监管环境之间关系的理解也在不断发展。本文有助于扩大有关此类论坛的研究和文献，并将这一新兴的 ADR 趋势特别放在卡塔尔的背景下。