Abstract A survey was performed over all university libraries within the Association of European Research Libraries (LIBER) in order to study how different methods of user input are utilized. Libraries using analysis based on explorative methods—such as UX and process mapping—report significantly increased user knowledge and perceived well-function. Over three-fourths of the respondents reported performing general user surveys. Surveys offer ease of collection, effectively gather researcher user group input and generate data suitable for communicating library value to stakeholders. However, it is resource-demanding to transfer findings into service changes, especially for smaller libraries, and results often support stepwise improvements rather than discovery of new services.

中文翻译：

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通过调查和其他方法了解图书馆用户——循证图书馆发展的最佳实践

摘要 对欧洲研究图书馆协会 (LIBER) 内的所有大学图书馆进行了一项调查，以研究如何利用不同的用户输入方法。图书馆使用基于探索性方法（例如 UX 和流程映射）的分析报告显着增加了用户知识和感知功能。超过四分之三的受访者报告进行了一般用户调查。调查便于收集，有效地收集研究人员用户组的输入，并生成适合向利益相关者传达图书馆价值的数据。然而，将结果转化为服务变更需要资源，尤其是对于较小的图书馆，而且结果通常支持逐步改进而不是发现新服务。