The purpose of this paper is to explore the impact of Emotional Intelligence at work-group level on Learning Organization, examining five dimensions of L.O. according to Senge’s model, within a framework of Greek Public Administration reform. The research was conducted among Greek Independent Administrative Authorities, a modern European institution that among others guarantees transparency and optimum performance, leading to upgraded public sector services. Our research is a quantitative research consisting of 257 valid questionnaires out of a sample of 300 employees. Our research highlights the strong correlation between Work-group Emotional Intelligence and Learning Organization. A constructive emotional climate affects the vision of the organization, while emotions have an impact on employees’ attitudes/behaviours and on the learning process within the group as well as on the diffusion of information. Finally, our research demonstrated that emotional intelligence affects the personal improvement and development of employees. Managers should focus on developing more emotionally intelligent employees by cultivating an emotional environment that promotes positive behaviours, system thinking and group learning. Thus, the benefits generated can be identified at both individual and organizational level, including higher levels of employees’ personal development, better communication processes and implementing the organization’s vision.

中文翻译：

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工作组情绪智力在学习型组织中的作用：以希腊公共部门为例

本文旨在探讨在工作组层面上的情商对学习型组织的影响，并在希腊公共行政改革框架内根据Senge模型研究了LO的五个方面。该研究是在希腊独立行政机构中进行的。希腊独立行政机构是一家现代欧洲机构，除其他机构外，它还确保透明度和最佳绩效，从而改善了公共部门的服务。我们的研究是一项定量研究，包括300名员工中的257个有效问卷。我们的研究强调了工作组情绪智力与学习组织之间的密切关系。建设性的情感氛围会影响组织的愿景，情绪会影响员工的态度/行为，团队内部的学习过程以及信息的传播。最后，我们的研究表明，情商会影响员工的个人进步和发展。管理人员应通过培养能够促进积极行为，系统思考和小组学习的情感环境，专注于培养更具情感智慧的员工。因此，可以在个人和组织两个层面上识别所产生的收益，包括更高层次的员工个人发展，更好的沟通流程以及实现组织的愿景。我们的研究表明，情商会影响员工的个人进步和发展。管理人员应通过培养能够促进积极行为，系统思考和小组学习的情感环境，专注于培养更具情感智慧的员工。因此，可以在个人和组织两个层面上识别所产生的收益，包括更高层次的员工个人发展，更好的沟通流程以及实现组织的愿景。我们的研究表明，情商会影响员工的个人进步和发展。管理人员应通过培养能够促进积极行为，系统思考和小组学习的情感环境，专注于培养更具情感智慧的员工。因此，可以在个人和组织两个层面上识别所产生的收益，包括更高层次的员工个人发展，更好的沟通流程以及实现组织的愿景。