Abstract The Walter W. Stiern Library conducted a major redesign to conform the library website to modern web standards. While conducting think-aloud usability testing on the new page, we found that our users were disoriented, especially students who had previously used the site or undergone library information literacy instruction. Returning users indicated that the pathway they had been taught as a first-year student was the same pathway they used every time they needed to find research articles. They used the same databases and resources, and the same series of links to get to those resources. As clean, organized, and attractive as we felt the new site was, returning users felt unsettled in their information-seeking process. These findings suggest that as academic libraries forge ahead with new designs, directions, and products in various redesign projects, our websites should help returning users acclimate to new interfaces as much as possible. Further, librarians must consider their approach to information literacy and practice a less prescriptive form of instruction.

中文翻译：

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“像机器人一样”：为新用户和老用户设计图书馆网站

摘要 Walter W. Stiern 图书馆进行了重大的重新设计，以使图书馆网站符合现代网络标准。在对新页面进行深思熟虑的可用性测试时，我们发现我们的用户迷失了方向，尤其是以前使用过该网站或接受过图书馆信息素养指导的学生。回访用户表示，他们作为一年级学生所教授的路径与他们每次需要查找研究文章时使用的路径相同。他们使用相同的数据库和资源，以及相同系列的链接来访问这些资源。尽管我们觉得新网站干净、有条理和有吸引力，但回头客在他们的信息搜索过程中感到不安。这些发现表明，随着学术图书馆不断推进新的设计、方向、和各种重新设计项目中的产品，我们的网站应尽可能帮助回访用户适应新界面。此外，图书馆员必​​须考虑他们的信息素养方法，并实践一种不那么规范的教学形式。