Abstract In library user experience (UX) literature, physical and digital spaces are often studied separately. In academic libraries, different stakeholders often control and operate the logistics of each set of spaces. Additionally, library UX studies seldom consider the physical experiences of users beyond the borders of library websites or buildings. Our survey of 37 U.S. academic library websites found that 97% had some kind of digital representations of physical spaces – predominantly floor plans. A content analysis of those floor plans found that many were poorly designed, and identified two specific themes: non-accessible content and a lack of comprehensive information to facilitate the user journey. This paper offers several recommendations for building more accessible digital representations of physical spaces for the library website. These trends and recommendations are intended to be instructive for managers of library websites and elucidate larger themes about academic libraries.

中文翻译：

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连接数字和实体用户体验：学术图书馆平面图分析

摘要 在图书馆用户体验 (UX) 文献中，物理空间和数字空间通常被分开研究。在学术图书馆中，不同的利益相关者经常控制和操作每组空间的物流。此外，图书馆用户体验研究很少考虑超出图书馆网站或建筑物边界的用户的物理体验。我们对 37 个美国学术图书馆网站的调查发现，97% 的网站都有物理空间的某种数字表示——主要是平面图。对这些平面图的内容分析发现，许多平面图设计不佳，并确定了两个特定主题：不可访问的内容和缺乏促进用户旅程的综合信息。本文为图书馆网站构建更易于访问的物理空间数字表示提供了一些建议。