Abstract Instant message transcripts provide verbatim documentation of students’ expressed needs. Academic libraries fund many practices and services thought to enhance student success by meeting students’ needs. Utilizing the framework of natural experiments, Microsoft Excel conditional statements were used to mine instant message transcripts for specific occurrences of key text in order to determine the effects of changes in a limited number of academic library practices and services. A limited set of key terms were derived from an ad hoc group of librarians familiar with the San Francisco State University instant message service. Counts from the Excel conditional statements documented: the decrease in PIN requests with the implementation of a single sign-in and decreases in requests for the basic information competency tutorial, OASIS. These institutional interventions in academic library practices and services represented changes that influenced students’ expressed needs in the transcripts, illustrating the value of library-centric measures of student success.

中文翻译：

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学术图书馆即时消息成绩单能否提供本科生成功的文件？

摘要 即时消息记录提供了学生表达需求的逐字记录。学术图书馆资助了许多被认为通过满足学生需求来提高学生成功率的实践和服务。利用自然实验的框架，Microsoft Excel 条件语句被用于挖掘关键文本的特定出现的即时消息抄本，以确定数量有限的学术图书馆实践和服务的变化的影响。一组有限的关键术语来自熟悉旧金山州立大学即时消息服务的临时图书馆员小组。记录的 Excel 条件语句的计数：随着单点登录的实施而减少 PIN 请求，以及对基本信息能力教程 OASIS 的请求减少。