ABSTRACT This paper provides an analysis of trust-based management reform in the Danish public sector from the point of view of the trust–control nexus. Based on a qualitative case study of home care in the municipality of Copenhagen we argue that a complementary view of trust and control is superior to a substitution view when it comes to accounting for public sector reform as structure and process. Also, we propose a widening of the theoretical lens in the form of an emergent view of how trust and control, instead of being beforehand determinable and more or less stable identities, emerge in multiple and singular ways from multiple events in the organisation. Noticing a dearth of research that explicitly addresses trust issues with regard to public sector management and organisation, the paper is a response to the call for more studies of trust as an institutionally embedded phenomenon.

中文翻译：

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公共部门改革中的信任与控制：互补与超越

摘要本文从信任控制关系的角度分析了丹麦公共部门基于信任的管理改革。基于哥本哈根市家庭护理的定性案例研究，我们认为，在将公共部门改革视为结构和过程时，信任和控制的互补观点优于替代观点。此外，我们提出了一种新的观点，即以一种新的观点的形式，即信任和控制如何从组织中的多个事件中以多种和单一的方式出现，而不是预先确定的和或多或少的稳定身份。注意到缺乏研究来明确解决与公共部门管理和组织有关的信任问题，