ABSTRACT Research into the dynamics of trust–control is still inconclusive. In this paper, we offer an in-depth understanding of how (dis)trust and control coevolve as embedded in multiple dimensions of context. The paper focuses on public markets, a context which is underrepresented in extant studies on trust and control. Our analysis is based on a longitudinal case study of interorganisational relationships (IOR) between boundary spanners representing purchaser and providers on a customer choice market for home care in a midsized municipality in Sweden. We identify, narrate and analyse critical incidents during seven years of the process. A conceptual framework contextualising the trust–control nexus of a public–private IOR is developed and utilised. We find that while the public–private IOR context requires control, control only enables deterrence trust from the municipal officers and only in individual providers. Interferential rather than symbiotic coevolution of trust and control is the dominating pattern. In addition, we find what we denote as mixed coevolution, where control simultaneously has positive and negative impact on trust. In our case in point, control enables trust in specific providers but this trust is not reciprocated due to experienced distrust on the category level.

中文翻译：

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将（不信任）信任和控制的共同进化情境化–一个公共市场的纵向案例研究

摘要对信任控制动力学的研究尚无定论。在本文中，我们提供了对（不）信任和控制如何嵌入上下文的多个维度的深入了解。本文关注的是公共市场，在有关信任和控制的现有研究中代表性不足。我们的分析基于瑞典中型城市家庭护理客户选择市场上代表购买者和提供者的边界扳手之间的组织间关系（IOR）的纵向案例研究。我们在整个过程的七年中识别，叙述和分析关键事件。开发并利用了一个概念框架，它结合了公私IOR的信任控制关系。我们发现，尽管公私IOR环境需要控制，控制只能使市政官员和个别提供者获得威慑信任。信任和控制的干扰而非共生共进化是主要模式。此外，我们发现了所谓的混合协同进化，其中控制同时对信任产生了正面和负面的影响。就我们的情况而言，控制可以信任特定的提供者，但是由于类别级别上的不信任感，这种信任不会得到回报。