Abstract Information and communications technologies (ICTs) in human services are on the rise and raise concerns about their place and impact on the daily activities of professionals and clients. This article describes a study in which a social mobile application was developed for job coaches and employees and implemented in a pilot phase. The aim of the mobile application was to provide a better communication between employees and their job coaches and to provide more up-to-date information about the organization. The application consisted of a personal web environment and app with vacancies, personal news, events, tips, and promotions. A qualitative methodology was used in the form of focus groups and in-depth interviews. The results of this study show that the participants are partly positive about the social mobile application. It can be concluded that the use of mobile technologies can be beneficial in a range of human services practice settings for both professionals and clients and, therefore, requires more attention from the academic field to focus on this relatively new but promising theme.

中文翻译：

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人类服务中移动应用程序的开发和实现

摘要人类服务中的信息通信技术（ICT）呈上升趋势，并引起关注，因为它们的位置及其对专业人员和客户的日常活动的影响。本文介绍了一项研究，其中针对职业教练和员工开发了社交移动应用程序，并在试点阶段实施了该应用程序。移动应用程序的目的是在员工及其工作教练之间提供更好的通信，并提供有关组织的最新信息。该应用程序包含一个个人Web环境和具有职位空缺，个人新闻，事件，提示和促销的应用程序。定性方法以焦点小组和深入访谈的形式使用。这项研究的结果表明，参与者对社交移动应用程序有部分肯定。