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The Use of Text Message Reminders to Increase Completion of Web-Based Surveys: Results of Two Randomized Control Trials
Journal of Technology in Human Services ( IF 1.5 ) Pub Date : 2019-03-22 , DOI: 10.1080/15228835.2019.1583154
Lisa Langenderfer-Magruder 1 , Dina J. Wilke 1
Affiliation  

Abstract Limited research examines the use of text messaging to improve survey response rates. Drawing on Tailored Panel Management, the Florida Study of Professionals for Safe Families utilized text messages as reminders to complete unfinished web-based surveys, examining if completion varies by (a) message content, and (b) initial level of survey engagement. Overall, message content did not impact completion. However, participants who completed more than half of their survey at the time of a reminder text were more likely to complete their survey than those who had completed less than 50%. We suggest strategies to promote survey completion through text messaging.

中文翻译:

使用文本消息提醒来提高基于Web的调查的完成度:两项随机对照试验的结果

摘要有限的研究调查了文本消息的使用,以提高调查的答复率。依靠量身定制的小组管理,佛罗里达安全家庭专业人员研究利用短信作为提醒,完成未完成的基于网络的调查,检查完成情况是否因(a)消息内容和(b)初始调查参与水平而异。总体而言,消息内容不影响完成。但是,在提醒文字时完成了一半以上调查的参与者比完成不足50%的参与者更有可能完成调查。我们建议采取策略,以通过短信传递调查结果。
更新日期:2019-03-22
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