ABSTRACT Enhancing student competences in the classroom is essential for gaining employability skills and the development of hospitality employees, longevity in the industry, and consequently the service offered to customers. The current study examined competence training on hospitality undergraduates at a south-western university in the United States (N = 50) and data was gathered using pre- and post- test design. The findings of this study showed that the average scores for both competences increased after training which reinforced the notion of including emotional competence into the hospitality curricula. Additionally, student satisfaction was positively related to student intention to stay in the hospitality industry. Overall, knowledge gathered from this study is useful for hospitality educators and students as it increases students’ employability while possibly reducing soft skills on-the-job training for employers.

中文翻译：

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课堂之外：学生的就业能力和留在酒店业的意愿

摘要 提高学生在课堂上的能力对于获得就业技能和酒店员工的发展、行业长寿以及为客户提供的服务至关重要。目前的研究调查了美国西南大学（N = 50）酒店业本科生的能力培训，并使用测试前和测试后设计收集数据。这项研究的结果表明，培训后这两种能力的平均分数都有所增加，这加强了将情感能力纳入酒店课程的概念。此外，学生满意度与学生留在酒店业的意愿呈正相关。全面的，