ABSTRACT

This study used a qualitative approach to explore workplace bullying within the Australian hospitality industry. It considered the perspectives of ten frontline and management staff who identified 19 bullying incidents and were able to discuss the causes and consequences of this for employees and organizations. Two clear themes emerged as causes of bullying: personal characteristics of the victim and bully and hospitality industry characteristics. Overall participants suggested that low levels of personal power paired with poor leadership create a power imbalance that can lead to negative organizational consequences. Few participants felt comfortable or supported to report bullying.

摘要

本研究使用定性方法来探索澳大利亚酒店业中的工作场所欺凌行为。它考虑了 10 名前线和管理人员的观点，他们确定了 19 起欺凌事件，并能够讨论这对员工和组织的原因和后果。作为欺凌的原因出现了两个明确的主题：受害者的个人特征以及欺凌者和酒店业的特征。总体参与者认为，低水平的个人权力加上糟糕的领导会造成权力失衡，从而导致负面的组织后果。很少有参与者愿意或支持报告欺凌行为。