This case study about agency enhancement at work in a business organization is based on narrative inquiry. After a staff development project lasting 2½ years, the employees produced digital stories concerning their meaningful moments at work. Through social interactional narrative analysis, multimodal transcription, and text analysis, we examined how agency was enhanced according the narratives. Agency enhancement involved the incoherency between present cognitive models, attitudes, and practices of work compared with inner or outer expectations. Employees used lifelong experiences in their digital stories, which provided a rich source of data, including the visuals and transcripts, offering a unique vantage point for narrative analysis. These digital stories revealed the sociocultural, transformative, and situational modalities of agency enhancement as well as the relationship between epistemic selves and sociocultural bindings in the reforming of agency.

有关在企业组织中工作的代理人增强的案例研究基于叙述性探究。经过长达2½年的员工发展计划，员工制作了有关他们有意义的工作时刻的数字故事。通过社会互动叙事分析，多模式转录和文本分析，我们研究了如何根据叙事来增强代理能力。与内部或外部期望相比，提高代理能力涉及当前认知模型，态度和工作实践之间的不连贯性。员工在他们的数字故事中使用了毕生的经验，这些故事提供了丰富的数据源，包括视觉效果和文字记录，为叙事分析提供了独特的优势。这些数字故事揭示了社会文化，变革性，