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Social interactions and relationships with an intelligent virtual agent
International Journal of Human-Computer Studies ( IF 5.3 ) Pub Date : 2021-02-06 , DOI: 10.1016/j.ijhcs.2021.102608
Sun Kyong Lee , Pavitra Kavya , Sarah Lasser

The current study explores how humans interact with an intelligent virtual agent (IVA), Siri, on their mobile phones and how such experiences may impact their trust, social presence, and comfort level toward the IVA as a coworker, supervisor, and friend. A two (male- vs. female-voice of Siri) by two (functional vs. social task) by two (matched vs. ummatched with participants’ gender) between-subjects experiment was performed with 163 participants. Higher levels of trust in cognitive dimensions were associated with functional tasks assisted by Siri, and one interaction between participants’ gender and Siri's gendered voice was observed in an affective dimension of trust, faith. Copresence dimension of social presence was associated with technical competence, understandability, faith, and personal attachment dimension of trust whereas psychological involvement was related with reliability and technical competence. Copresence, alongside faith and personal attachment, both affective dimensions of trust, seemed to facilitate comfortable feelings toward Siri imagined as various relational partners.



中文翻译:

与智能虚拟代理的社交互动和关系

当前的研究探讨了人类如何在手机上与智能虚拟代理(IVA)Siri进行交互,以及这种经历如何影响他们作为同事,主管和朋友对IVA的信任,社交感和舒适度。在163名参与者之间进行了两个(Siri的男性对女性声音)乘以2(功能对社会任务)乘以2(与参与者性别匹配或不匹配)的实验。在Siri协助下的功能性任务中,人们对认知维度的信任程度更高,并且在信任,情感的情感维度中观察到参与者性别与Siri的性别声音之间的一种相互作用。社会存在的共存维度与技术能力,可理解性,信仰,和信任的个人依恋维度,而心理参与则与可靠性和技术能力有关。共同存在,以及信念和个人依恋,都是信任的情感维度,似乎有助于使人们对Siri感到舒适的感觉,Siri被视为各种关系伙伴。

更新日期:2021-02-18
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