ABSTRACT The purpose of this paper is to identify and describe the types, frequency and intensity of conflicts reported by school principals in Chile. This paper is based on a quantitative study collecting conflicts reported by school principals (n=395) though an online survey. Results indicated parents and families are sources of the most intense and frequent conflicts for school principals in Chile. The type of conflicts is not associated with the features of schools or bio-socio data of principals. These conflicts primarily occur due to interpersonal conflicts with other adults (families and teachers) rather than students. School principals in Chile need support and professional development opportunities to nurturing a trusting relationship between schools and families.

中文翻译：

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减震器：智利的校长及其冲突

摘要 本文的目的是确定和描述智利学校校长报告的冲突类型、频率和强度。本文基于一项定量研究，收集了学校校长 (n=395) 通过在线调查报告的冲突。结果表明，父母和家庭是智利学校校长最激烈和最频繁冲突的来源。冲突的类型与学校的特点或校长的生物社会数据无关。这些冲突主要是由于与其他成年人（家庭和老师）而不是学生的人际冲突引起的。智利的校长需要支持和专业发展机会来培养学校与家庭之间的信任关系。