ABSTRACT A review of the extant hospitality literature reveals a paucity of research on student workers’ motivations at work. Cognizant of the importance of international students to New Zealand hospitality organizations, this study, informed by Herzberg’s motivation theory and using the IPA (Importance-Performance Analysis) model, examines international students’ motivational factors in hospitality workplaces and investigates the relationships between their perceptions of motivational factors and their turnover intentions. A survey was conducted with 161 international students in Auckland, New Zealand. In contrast to Herzberg’s theory, the findings reveal that good pay, work-life balance, and a comfortable working environment are the most important motivations for international students to work in hospitality. Besides, and consistent with Herzberg’s theory, results also indicate that hygiene factors appear more effective than motivators in predicting turnover intentions. The discussion provides practitioners with insights into motivating and retaining student workers.

中文翻译：

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大学生工人动机的检验：新西兰酒店业案例研究

摘要对现存款待文献的回顾表明，对学生工人工作动机的研究很少。意识到国际学生对新西兰酒店组织的重要性，这项研究以赫兹伯格的动机理论为基础，并使用IPA（重要绩效分析）模型，研究了国际学生在酒店工作场所的动机因素，并调查了他们对新西兰酒店业观念之间的关系。动机因素及其离职意图。在新西兰奥克兰对161名国际学生进行了调查。与赫兹伯格的理论相反，研究结果表明，高薪，工作与生活之间的平衡以及舒适的工作环境是留学生在酒店工作的最重要动机。除了，与赫兹伯格（Herzberg）的理论一致，结果还表明，卫生因素在预测离职意向方面比激励因素更有效。讨论为从业人员提供了激励和留住学生工人的见识。