ABSTRACT

Digital initiatives are known to support service delivery and citizen engagement, however effective implementation is limited in resource-constrained municipalities in South Africa. One prevalent reason is the lack of a well-articulated strategy to guide deployment, as well as knowledge on how to develop them contextually. This paper uses design science and Weick’s theorizing approach to develop a systems-oriented E-government strategy formulation framework at local government level, for a digital citizen engagement initiative called Project X. The strategy formulation process became fundamental in engaging stakeholders and mapping for the effective operation of the digital initiative.

摘要

众所周知，数字计划可以支持服务的交付和公民参与，但是在南非资源匮乏的城市中，有效实施受到限制。一个普遍的原因是缺乏一种明确的策略来指导部署，以及缺乏有关如何根据上下文进行开发的知识。本文使用设计科学和Weick的理论方法，在地方政府层面上开发了面向系统的电子政务战略制定框架，以开展名为X项目的数字公民参与计划。战略制定过程对于吸引利益相关方和有效地进行规划至关重要数字计划的运作。