ABSTRACT

Occupational stress among full-time employees has attracted considerable research attention. However, rarely have hospitality and marketing interns been the focus of work stress empirical investigations. This study explores perceived workplace stress experiences and its effects on internship satisfaction and turnover intention among hospitality and marketing students in a Ghanaian technical university. A sample of 285 respondents, conveniently selected, completed self-structured questionnaire. Data were analyzed using descriptive statistics, factor analysis, and Mann Whitney U test. The commonly reported work stressors were “no pay” “repetitive work,” “transportation challenges,” “different supervisor requirement,” and long working hours”. Conspicuously, hospitality students reported higher levels of stress compared to marketing students. Most importantly, stress was related to lower internship satisfaction but higher levels of turnover intentions among students. Implications of the findings for practice are discussed.

摘要

全职员工的职业压力引起了相当多的研究关注。但是，很少有接待和市场实习生成为工作压力实证研究的重点。这项研究探讨了加纳科技大学酒店和市场营销专业学生对工作场所压力的感受，及其对实习满意度和离职意图的影响。方便选择的285位受访者样本完成了自组织问卷。使用描述性统计，因子分析和Mann Whitney U检验分析数据。普遍报告的工作压力是“无薪”，“重复性工作”，“运输挑战”，“不同的主管要求”和“工作时间长”。值得注意的是，与市场营销专业的学生相比，款待业学生的压力水平更高。最重要的是，压力与实习满意度较低但学生的离职意愿较高有关。讨论的结果对实践的影响。