ABSTRACT

This aim of this study is to explore how kitchen interns report and reflect on workplace violence and harassment. Content analysis methods were applied, and 2,256 reports from 210 interns were analyzed based on four levels of reflection. This study indicates different types of kitchen violence and harassment, and their influences on students. Verbal violence and mismanagement were the most common incidents, and most students provide only lower-level reflections on violence/harassment incidents. Students with higher-level reflective skills were better able to adapt to and improve on the relevant event. Finally, this research offers suggestions to curriculum design for internship courses as well as internships planning in the hospitality industry.

摘要

本研究的目的是探讨厨房实习生如何报告和反思工作场所的暴力和骚扰。应用内容分析方法，基于四个反思层次分析了来自 210 名实习生的 2,256 份报告。这项研究指出了不同类型的厨房暴力和骚扰，以及它们对学生的影响。言语暴力和管理不善是最常见的事件，大多数学生仅对暴力/骚扰事件提供较低层次的反思。具有更高水平反思能力的学生能够更好地适应和改进相关事件。最后，本研究对实习课程的课程设计以及酒店业的实习计划提出了建议。